cesino's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how cesino collects, uses, and keeps your information secure.
Table of Contents
Introduction and Purpose of Data Collection
cesino ("we", "our" or "platform") is a secure and reliable online gaming service provider. We treat the privacy of our users ("you", "your") with the highest importance.
This privacy policy explains what types of personal information cesino collects, how that information is used, how it is stored, and under what circumstances it may be shared with third parties. To ensure the protection of your information, we use SSL encryption and industry-standard security measures.
This policy should be read together with the Terms and Conditions and Responsible Gaming policy. These three documents together form the complete terms of use for our services.
What Information We Collect
cesino may collect the following types of personal information:
Identity Information
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID or passport number (for KYC process)
- Address (current and permanent)
- Occupation
Contact Information
- Email address
- Mobile number
Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, bank account details)
- Transaction history (deposit and withdrawal records)
- Wallet balance and bonus information
Gaming Activity Information
- Game play history and results
- Betting patterns and preferences
- Session duration and frequency
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Usage logs and access timestamps
Methods of Data Collection
cesino collects your information in the following ways:
Direct Collection
When you register an account on cesino, submit KYC documents, contact customer support, or fill out any form, you provide information directly. This information is provided voluntarily.
Automatic Collection
When you use our platform, some information is collected automatically. This includes your browsing behavior, click patterns, page visit times, and other technical data. This information is collected through cookies and similar technologies.
From Third Parties
For the purposes of identity verification and fraud prevention, we may receive a limited amount of information from trusted third-party service providers. Transaction-related information may also be received from the relevant payment gateway (such as bKash, Nagad) during payment processing.
Purpose of Using Information
cesino uses your personal information only for the following legitimate purposes:
Account Management and Service Delivery
- To complete account registration and identity verification
- To ensure login security and account access
- To process financial transactions (deposits and withdrawals)
- To manage bonuses and promotional offers
- To manage VIP programs and rewards
Security and Compliance
- To prevent fraud and money laundering
- To detect and prevent suspicious activity
- To fulfill KYC (Know Your Customer) requirements
- To comply with legal obligations
Customer Service and Communication
- To respond to your support requests (via 24/7 live chat and email)
- To send important notifications related to your account and transactions
- To inform you about relevant promotions and offers (based on consent)
Service Improvement
- To analyze and improve the user experience
- To develop new services and features
- To resolve technical issues on the platform
Responsible Gaming
Using your gaming activity information, we can identify problematic gambling patterns and take necessary steps to protect you. This is part of our Responsible Gaming policy.
Data Storage and Security
cesino takes the highest technical and organizational measures to ensure the security of your personal information.
Security Measures
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Control: Only authorized staff can access your information for specific work-related purposes.
- Regular Audits: Regular reviews and tests of system security are carried out.
- Firewall Protection: Advanced firewalls and intrusion detection systems are used.
Data Retention Period
We will retain your information for as long as your account is active and thereafter for a defined period as required by law. Financial transaction records are generally retained for a longer period in accordance with applicable law.
In the Event of a Security Breach
If a data security breach occurs for any reason and it may affect your rights, we will notify you within a reasonable time and take the necessary protective measures.
Sharing Information with Third Parties
cesino does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
Necessary information may be shared with selected third-party providers to operate our services, such as:
- Payment processing partners (bKash, Nagad, Rocket, Upay and banks)
- Identity verification services
- Data storage and cloud service providers
- Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe)
All these partners are bound by confidentiality agreements with us and may use the information only for specified purposes.
Legal Obligations
We may be legally required to disclose your information in response to a court order, a request from a law enforcement agency, or a demand under applicable law.
Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. We will endeavor to notify you before such an event occurs.
Cookies and Tracking Technologies
The cesino website uses cookies and similar technologies to improve your experience.
What Are Cookies?
Cookies are small text files stored on your device. They help websites remember your preferences and personalize the user experience.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions, security verification, etc. These cannot be disabled.
- Functional Cookies: Remember your language preferences, game settings, and personal preferences.
- Analytical Cookies: Help analyze site usage to improve services.
Cookie Controls
You can disable cookies from your browser settings. However, this may limit some functionality of the site. Disabling essential cookies may cause login and transaction processes to not work properly.
Your Rights
As a cesino user, you have the following rights over your own personal information:
Right to Access Information
You can request from us at any time to find out what information we hold about you. We will provide this information to you within a reasonable time.
Right to Correct Information
If any of your stored information is incorrect, you can request a correction. Some information can be updated directly from your account settings.
Right to Delete Information
In certain circumstances (such as after closing your account), you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations and fraud prevention.
Right to Object to Data Processing
You can object at any time to the use of your information for marketing or promotional communications. In such cases, we will comply with your request.
How to Exercise Your Rights
To exercise any of the above rights, contact us at: [email protected] — our customer service team is also available to assist via 24/7 live chat.
Protection of Minors
cesino is a responsible gaming platform and is operated exclusively for individuals aged 21 and above. Protecting the information of minors is our highest priority.
We never knowingly collect personal information from anyone under the age of 21. Age is verified at the time of registration, and KYC documents are requested if there is any suspicion that a user may be a minor.
If you or we believe that a minor's information has been collected by mistake, please contact us immediately. We will delete that information without delay and close the associated account.
Policy Changes
cesino reserves the right to change or update this privacy policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Addition of new services or features to the platform
- Improving data protection practices
- Clarifications based on user feedback and responses
Before any significant changes, we will notify you via email or through a clear notice on the platform. Continued use of the platform after changes will be considered acceptance of the new policy.
The "Last Updated" date shown at the top of this page indicates the current version of the policy. Contact us to compare with a previous version.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us.
24/7 live chat support is available in Bengali. Use live chat for the fastest response.
Our customer service team is with you 24/7 and will respond to your request as quickly as possible. Privacy-related matters are our highest priority.
Related pages: Terms & Conditions | Responsible Gaming | FAQ